Tag Archives: cisco

New Hires Underscore ChannelWorks’ Commitment to Global Expansion of IT Services Organization

Atlanta, GA, 2023-Feb-07 — /REAL TIME PRESS RELEASE/ — ChannelWorks, the premier provider for the IT channel, is pleased to announce two new notable additions to its operations and service delivery teams; Brian Danforth, Global Service Delivery Director, and Mark Allen, Head of Sales Operations EMEA.

Brian Danforth, Global Service Delivery Director, graduated from Georgia Tech with a Bachelor of Science degree in 1997, and is a Georgia Native. Serving in the customer support industry for over 26 years, he began his career as a Tier 1 support representative and worked his way up to Senior Manager of Technical Support, managing a team of 60, at a large healthcare organization. He then moved onto McKesson, where he helped the company achieve multiple support certifications.

Since 2015, he has been working within the third party maintenance industry, leading in the development and implementation of the Incident Management Department.

Since 2004, Brian has been a member of HDI – the world’s largest membership, training, and certification association for technical support professionals. He served as Vice President of Communication for the Atlanta Chapter from 2006 until 2009 and has been certified by HDI as a Helpdesk Manager, Service Strategies.

At ChannelWorks, he will focus on customer experience by improving the process and efficiencies of the service delivery team, with a specific focus on ensuring customer service level agreements and expectations are met and exceeded.

As Head of Sales Operations EMEA, Mark Allen brings nearly three decades of experience in the implementation and expansion of international hardware maintenance and professional services markets at various technology companies. Based in England, he spent more than 20 years at IBM, starting as a production line worker making hard disk drives and working his way up to managing strategic global accounts. After IBM, Mark moved into professional services and sales operations leadership roles for other UK-based technology services organizations.

At ChannelWorks, he will focus on the expansion and growth of the international third party maintenance and professional services markets within EMEA and beyond.

Michael Campbell, CEO, emphasized the importance of the two new hires in extending ChannelWorks’ global footprint, “our goal is and always has been world-class customer support. We pride ourselves on being easy to do business with, and a commitment to quality. As we continue to strengthen our services offering, Mark and Brian will be key in helping to scale these services to additional customers across the globe. I am excited to see what contributions they will bring to the team going forward.”

With over 50 years of combined experience, these new additions to the ChannelWorks’ team strengthens its global presence and highlights its continued growth and commitment to ensuring partner satisfaction at every level.

Voted an Atlanta Journal Constitution’s Top Workplaces 2022, ChannelWorks has demonstrated a track record of commitment to leadership in the IT channel market, through partner development, culture, values, and a focus on contributing to the circular economy.

About ChannelWorks
ChannelWorks provides complete IT asset lifecycle support, exclusively serving the IT channel. Delivering everything from hardware, customized maintenance support, and ITAD, ChannelWorks supports partners and their end-users by providing high-quality, alternative IT lifecycle solutions at considerable cost savings.

Media contact:

Andrea Arnold
3175 Northwoods Pkwy
Norcross, GA 30071

“Technology Business Management—CIO Resource Planning” Focus of Forum

The public is invited to the Government Technology Institute’s Community Technology Forum

Harrisburg, PA, May 18, 2012 — The public is invited to the Government Technology Institute’s Community Technology Forum: “Technology Business Management—CIO Resource Planning” featuring Bob Mori and Jay Wanek of Apptio, Inc. Sponsored by CISCO, the free event is scheduled for 1:30 p.m. to 3:30 p.m., June 12 at Harrisburg University of Science and Technology.

Mr. Mori is senior account manager and Mr. Wanek is senior application development engineer at Apptio, Inc. Apptio is the leading independent provider of on-demand Technology Business Management (TBM) solutions for managing the business of IT.

The emergence of Cloud and SaaS options have shattered the IT monopoly, forcing CIOs to become a competitive service provider and prove their value to the business. Now more than ever, CIOs require a technology business management system to run the business of IT if they are to keep their seat at the table. This perfect storm brewing in today’s IT environment makes this event ideal for CIOs, consultants, programmers, application developers, managers, analysts, software engineers, enterprise architects and information technology professionals, as well as educators, faculty, staff and students in IT project management and computer or information sciences.

Attendees of the no charge event will learn how Apptio can:

1. Increase Visibility into the cost and performance of your services and applications to provide a comprehensive view into your fully loaded costs.

2. Identify Cost Reduction Opportunities and quantify the financial impact (ROI) of IT investments.

3. Effectively communicate the value that IT brings the business by delivering a Bill of IT to each line of business that reflects the cost, usage and value of each IT Service they consume.

4. Automate and align the Budgeting and Forecasting Process to IT Services to gain real time visibility into your budget variances by IT Service, plan for future demand, and proactively reconcile variances with your General Ledger before they impact your Profit & Loss Statement.

Seating is limited. RSVP at www.HarrisburgU.edu/RSVP

Steve Infanti
AVP Communications
326 Market Street
Harrisburg, PA 17101

Headset Buddy™ Supports Individuals with Hearing Loss

Headset Buddy Headset and Telephone Adapters Compatible with Assistive Listening Devices.

Austin, TX (USA), Friday – March 23, 2012 — Long Tail Products, a product development and design firm, has bolstered their line of phone, PC and telephone handset adapters which support individuals who’ve lost their hearing. The Headset Buddy headset adapters operate with Hearing Assistive Devices such as headsets and related Hearing Assistive Technology. Examples of the adapters include; telephone headset to PC, phone headset to smartphone/iphone, and 2.5mm phone headset to RJ9 telephones.

Sold direct from the firm’s website, and through authorized resellers including TecEar a leading hearing assistance technology firm, the adapters offer high-quality interoperability between high-end and personal and/or specialized listening devices and standard phone and handheld devices in educational, home, and workplace settings.

The firm offers more than 35 adapters for 2.5mm male and female connections, RJ9 connections and 3.5mm connections. Dual line connectors, used primarily in call center and training applications, are also now available. The group now provides support for: Aastra, Avaya, Cisco, Pantronics, Nortel IP, and Mitel phone systems and most headsets with standard compatibility.

Dealer, Reseller and VAR inquires are welcome and can be submitted on the company’s web site at http://www.theheadsetbuddy.com/dealer-inquiries . Educational, Government and Corporate inquires are welcome either directly, or through Authorized Resellers.

About Long Tail Products:
Long Tail Products is an Austin, TX based product design and marketing firm, develops and manufactures high-quality products for Consumer and B2B markets. The firm’s product lines include; the Headset Buddy™ line of adapter products for business and call center applications, IP phone, telephone, handheld, and headset interoperability, the Bottle Boss™ line of lifetime guaranteed bottle openers, Squish™ a silicone microwaveable omelet maker, and other novelty and consumer products.

Long Tail’s current product portfolio spans more than 35 unique solutions which can be seen at the company’s web site: http://longtailproducts.com or on their product web sites at http://www.theheadsetbuddy.com and http://www.bottleboss.com

About TecEar:
TecEar promotes hearing assistance technology (HAT) and information about hearing loss that is educational and beneficial to businesses, organizations and individuals with hearing loss. TecEar’s “best-of-breed”, third-party hearing assistance solutions enable people with hearing loss to enjoy TV, listen to audio, conduct phone and computer communication, and participate in group conversation. Headset Buddy adapters and related hearing assistance devices and are available via their website: http://www.TecEar.com.

Press & Media Contact
Michael Romanies
FUEL Marketing and Sales
3005 S. Lamar, Suite D-109 #146
Austin, TX 78704 – USA

Headset Buddy™ now Distributing Cisco-specific Adapters for Under-Served Cisco IP Phone Market

Headset Buddy offers interoperability for Cisco Office Phones.

Austin, TX (USA), Friday – February 17, 2012 — Long Tail Products formerly Webko Products, a marketing and product design company, has released a line of adapters under the Headset Buddy brand for adapting PC Headsets to Cisco office phones, including adapters for both computer and 2.5mm headsets. With the new Cisco compatible line, the company now offers support for: Cisco, Aastra, Avaya, Nortel IP, Plantronics, and Mitel phone systems.

Despite how commonplace the Cisco telephones have become in businesses across the world, there are few firms that provide business-quality adapters for Cisco phones, which require a unique RJ9 polarity that makes most generic and standard RJ9 adapters ineffective, at best. Ideal for sales outfits and call centers, the Headset Training Buddy is available in three models: dual RJ-9 female inputs and single 2.5mm male connector, dual RJ-9 female inputs and single RJ-9 male connector, and dual Cisco compatible RJ-9 female inputs and single Cisco Rj-9 male connector.

The Headset Buddy PC Headset to Cisco IP Phone has been confirmed to work with the following models: Cisco Unified IP Phone 79XX Series: 7911G, 7931G, 7940, 7941G, 7941G-GE, 7942G, 7945G, 7960, 7961, 7961G, 7961G-GE, 7962G, 7965G, 7970, 7970G, 7971, 7971G, 7971G-GE, 7975, and 7975G. This adapter also works with Plantronics headsets. Additional compatibility information can be found at the company’s web site at thedeadsetbuddy.com.

Dealer, Reseller and VAR inquires are welcome and can be submitted on the company’s web site.

About Long Tail Products, LLC:
Long Tail Products, formerly Webko Products, an Austin, TX based product development and marketing company, designs and manufactures products for Business to Business and Consumer markets. The company’s initial product lines include; the Headset Buddy™ line of adapter products for call center applications, telephone, handheld and headset interoperability, the Bottle Boss™ line of unique and functional bottle openers, Squish™ a silicone microwaveable omelet maker, and novelty products.

Webko’s current product portfolio encompasses more than 35 unique solutions which can be seen at the company’s web site: http://longtailproducts.com or on their product web sites at http://www.theheadsetbuddy.com and http://www.bottleboss.com.

Press & Media Contact:
Michael Romanies
FUEL Marketing and Sales
3005 S. Lamar, Suite D-109 #146
Austin, TX 78704

Fast Lane Training: Inside malware (MWI)

Hamburg / Berlin, 28 October 2011 – Security experts have observed that hackers and saboteurs in recent years their activities have shifted from servers to workstations, with the aim of sensitive data to patch the digital identities and credit card information. The IT Training Specialist Fast Lane ( www.flane.de ) has to raise awareness and preparation for security managers the practical safety training malware Inside (MWI) developed. It is aimed particularly at investigators, system and network administrators, security specialists, privacy and security officers.

In a recent survey, “IT Security in Germany 2011” The market research firm IDC has analyzed, which attacks the IT security companies are exposed. On the podium are infamous spyware (26 percent), malware (19 percent) as well as unauthorized access to IT systems (12 percent). Spam is represented by nine percent, data theft or manipulation, with seven and five percent. These figures show that it is advisable to deal with the threats. With some know-how in digital pests and their defense firms are able to secure their IT suitable.

The course MWI shows the dangers of current malware threat to users and administrators. In addition, the two-day course includes practical training sequences, in which participants examine deliberately infected systems. In the context of the practical learning units, the IT security specialists to treat the analysis of Fast Lane of network traffic and data structures in memory and on disk.

Course contents include:

Malware Overview
Malware on the network
Malware in memory and on disk
Workshop: For Malware
To book please click on the place name. MWI course dates

20.02. – 21.02.2012 Zurich
Price: 1.090, – ? (excl. VAT)

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