Online auction and retail website eBay has recently launched a consultation with its sellers, asking them for their thoughts on how the company should provide customer service in the future, in a bid to improve people’s experience. According to online parcel delivery service Parcel2Go, this is an ideal opportunity for sellers to really get their points across and make their thoughts known.
Richard Mercer, marketing director at Parcel2Go, said: “This is one opportunity that should not be missed. Sellers have everything to gain by making their feelings known to eBay and providing constructive feedback that can be used to improve the website and customer service processes.”
The survey has thrown up some potential new services that eBay may be looking to introduce, such as making customer support available though social media channels. The survey also asks sellers how important 24/7 customer support is to them, what their thoughts are on improved email support and how they feel about the possibility of mobile phone support.
Richard added: “eBay recently unveiled its new virtual shopping basket and a Christmas shopping wish list feature is set to be available at the start of next month. These are all things that can help sellers to maximise revenue and hopefully this new survey will help to streamline the selling process and allow eBay sellers to go on and provide a better experience for their customers.”
The team at Parcel2Go is continually looking for new ways to make buying and selling on eBay quicker and easier. Earlier this year the company launched its quick quote shipping tool which sellers can embed in their item pages to allow buyers to access speedy shipping quotes. By providing quick quotes on domestic and international shipping services, users are provided with the widest possible choice of services and are far likelier to receive a good service.