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Technology

Enservio to Present Disruption & Innovation at Upcoming Property Innovation Summit April 27-29, Boston

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Jack Zenger to Keynote, NFL Hall of Famer Cris Carter, Frank “Catch me if you can” Abagnale, Forrester analysts Ellen Carney and Harley Manning among speakers.

Needham, MA (USA), March 01, 2015 — Widely regarded as the property insurance industry’s premier thought-leadership conference, the 9th Annual Property Innovation Summit is an exclusive event that brings together senior property executives from the nation’s top insurance carriers for two days of learning and networking April 27-29 at the Charles Hotel in Cambridge, MA.

The Innovation Summit is unique in the insurance industry for featuring a diverse lineup of authors, analysts, and experts in property insurance who will lend fresh insights and inspire new ideas on leadership, disruption and innovation. Attendees will gain key insights on new trends that can help transform their business. Participants will have a number of opportunities to share ideas more informally during multiple networking events.

Featured Speakers:
Jack Zenger, world-renowned expert in the field of leadership development, will keynote “Finding and Developing Innovative Leaders.” Jack is the best-selling author of a number of books including “Results-Based Leadership” and “The Inspiring Leader: Unlocking the Secrets of How Extraordinary Leaders Motivate.”

“The best leaders set the example of being open to new ideas,” said Zenger. “They welcome the involvement of others, realizing that collaborative groups have been shown to produce greater innovation than individuals.”

Dr. Angela Lee Duckworth, Associate Professor of Psychology, University of Pennsylvania, will present “The Key to Success? Grit.” A 2013 MacArthur Fellow, Angela studies non-IQ competencies, including self-control and grit, which predict achievement. Prior to her career in research she was a McKinsey management consultant.

Forrester Research analysts Ellen Carney and Frank Gillett will explore the latest trends in the connected home and the business impact of the Internet of Things (IoT). A previous Summit speaker, Ellen Carney broke the story in mainstream media about Google’s plans to enter the insurance business. Ellen and Frank bring to the Summit the inside-track on the innovation and disruption of the connected home and the connected car.

Frank Abagnale, acclaimed author of the memoir “Catch Me if you Can,” starring Leonardo DiCaprio as the ultimate fraudster in the movie version, is one of the world’s most respected authorities on forgery, embezzlement, and secure documents. For more than 36 years he has worked with, advised, and consulted with hundreds of financial institutions, corporations and government agencies around the world.

Harley Manning, also of Forrester, is a research director in the Customer Experience practice and the coauthor of “Outside In: The Power of Putting Your Customers at the Center of Your Business.” His talk will provide a comprehensive study of why customer experience is fundamental to the success of every business.

Cris Carter will delight audiences with stories of his gridiron exploits as the NFL Hall of Fame wide receiver for the Minnesota Vikings. ESPN’s Chris Berman said of Mr. Carter, “All he does is catch touchdown passes.”

For more information on the Summit agenda, please visit: http://propertyinnovationsummit.com/program/full-summit-agenda

Key Facts:
What: 9th Annual Property Innovation Summit
Who: Presented by Enservio for property insurance industry senior executives
Where: The Charles Hotel, 1 Bennett St, Cambridge, MA
When: April 27-29, 2015
Cost: No cost to attend this conference (invitation-only)
Website: http://www.propertyinnovationsummit.com

To inquire about attending: Contact Joel Makhluf at jmakhluf@enservio.com or call (781) 292-6050.

About Enservio Inc.:
Enservio® software and services help you solve one of the biggest issues in property insurance – knowing what’s inside an insured’s home or business. This visibility helps you right-price your policies upfront, settle claims quickly and accurately, manage replacements to keep customers happy, as well as run your business more efficiently. Founded in 2004, we are headquartered in Needham, MA, with offices and professional staff across the U.S. Enservio is a strategic partner of the National Insurance Crime Bureau (NICB) in their continued fight against insurance fraud. For additional information, please visit the company’s web site www.enservio.com or call 888.567.7557. Connect with Enservio via LinkedIn (http://us.linkedin.com/company/enservio), Twitter (https://twitter.com/enservio), and Facebook (https://www.facebook.com/enservio).

Enservio is a registered trademark of Enservio, Inc. All other trademarks referenced are the property of their respective holders.

Press & Media Contact:
Victor Cruz, Principal
MediaPR.net, Inc
Marblehead, MA – USA
+1 (781) 990-3463
vcruz@mediapr.net

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Technology

Enservio Finds Guns & Ammo Overvalued in Claims

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“Member of the Family” sentiment increases perception of value.

Needham, MA (USA), December 12, 2014 — Enservio, Inc., a leading provider of software and services across the entire value chain of contents claims processing, today announced that firearms and ammunition are commonly overvalued in insurance claims from more than 50% to 126% respectively. Enservio data also finds that approximately 10% of the $2 billion in claims it processes annually contain guns, ammo and firearm accessories.

According to GunPolicy.org, the estimated rate of private gun ownership (both licit and illicit) in America is 101.05 firearms per 100 people, making the U.S. the highest per capita in the world for the possession of firearms.

“The chances of a field adjuster or claims inventory professional finding a gun while on the job are extraordinarily high,” said Enservio Senior Contents Consultant Chad Horlbogen, who has 26 years of advanced firearms experience and tactical weaponry training. “Americans love their guns, but valuing them can be difficult. Being a specialty item, firearms have unique characteristics that claim pros need to know about in order to fairly reimburse or replace these items correctly.”

A common perception held by policyholders is that guns depreciate very little and are worth more than what they paid for them–in some cases, more than retail value. One reason for this thinking is due to the fact that they are constructed of solid, lasting materials.

“Many people believe that all guns appreciate in value. They are often passed down between generations, and considered a member of the family,” added Horlbogen.

State and federal restrictions placed on purchasing guns can also amplify their perceived values. For these reasons Enservio recommends obtaining expert appraisal on this specialty product category.

Enservio Findings:

* Handguns: Average policyholder claims $285; actual cash value is $186
* Rifles: Average policyholder claims $291; actual cash value is $186
* Rifle Ammunition: Average policyholder claims $104; actual cash value is $46
* Rifle Magazines: Average policyholder claims $36; actual cash value is $10
* Shotgun scopes: Average policyholder claims $62; actual cash value is $31

In an effort to educate claims adjusters on the key value factors behind valuing firearms and ammo, interested parties can tune in to hear Chad Horlbogen present a 30-minute webinar on “Best Practices for Valuing Firearms” by visiting: http://www.enservio.com/web-overview/firearms-on-demand-webinar

About Enservio, Inc.:
Enservio® software and services help you solve one of the biggest issues in property insurance – knowing what’s inside an insured’s home or business. This visibility helps you right-price your policies upfront, settle claims quickly and accurately, manage replacements to keep customers happy, as well as run your business more efficiently. Founded in 2004, we are headquartered in Needham, MA, with offices and professional staff across the U.S. Enservio is a strategic partner of the National Insurance Crime Bureau (NICB) in their continued fight against insurance fraud. For additional information, please visit the company’s web site www.enservio.com or call 888.567.7557. Connect with Enservio via LinkedIn (http://us.linkedin.com/company/enservio), Twitter (https://twitter.com/enservio), and Facebook (https://www.facebook.com/enservio).

Enservio is a registered trademark of Enservio, Inc. All other trademarks referenced are the property of their respective holders.

Press & Media Contact:
Victor Cruz, Principal
MediaPR.net, Inc
Marblehead, MA – USA
+1 (781) 990-3463
vcruz@mediapr.net

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Business

Enservio Grows More Than 50% 2011-2013

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2013 marked by patent award, new products and launch of consulting practice.

Needham, MA (USA), January 14, 2014 –- Enservio, Inc. ( http://www.enservio.com ), the leading provider of contents inventory, valuation, and payment services for property insurers, today announced it achieved greater than 50 percent revenue growth since 2011. The company attributes its continued success to new software and service offerings that give insurers the ability to deliver a superior claims experience while driving customer loyalty.

“Our goal has always been to help insurers solve one of the biggest issues in property insurance – quantifying and valuing what’s inside a policyholder’s home or business,” said Jon McNeill, Enservio CEO. “This visibility into what’s inside a property gives carriers a powerful advantage in right-pricing policies upfront, settling claims quickly and accurately, keeping customers happy, and lowering premiums and risk for the entire industry.”

Highlights of 2013 included the introduction of the ContentsExpress™ Software as a Service application for adjusters, a U.S. patent that enables a more secure claim settlement on a debit card, a new payments feature called QuickStart, and the launch of the EnservioIQ™ consulting practice. Enservio also received several awards for its leadership and services, and formed a strategic partnership with the National Insurance Crime Bureau (NICB) to assist in insurance fraud detection and prevention.

Enservio was awarded a US patent (#8,346,665) that marked the industry’s first co-party activation debit card for insurance claims payments mimicking the security features of a check. The card requires both parties in a joint household to activate their cards individually in order for funds to be accessed, minimizing fraud. Already used to process over $300 million in transactions, the Enservio ReStore Payments™ solution covers all types of auto, property, liability and other claim settlements.

As an enhancement to the ReStore Payments platform, the company launched QuickStart, a self-service web portal where carriers and adjusters can go online to easily manage the set-up and provisioning of payments to claimants with minimal IT involvement. The solution significantly reduces the time required to deploy a payments system, streamlining the process for insurers and adjusters to get funds into the hands of claimants and settle quickly.

ContentsExpress, an innovative adjustment and online settlement application, was also introduced in 2013. ContentsExpress allows adjusters to receive, edit, and review contents claims. As an integrated portal, adjusters can collect and review insured inventories, receipts, and photos, adjust contents estimates, and issue contents settlement reports all for the purposes of driving an optimal settlement experience.

In July, the company rolled out EnservioIQ™ consulting services, a consulting practice that partners with insurers to improve the claims process with the goal of delivering a superior claims and settlement experience for policyholders that will help establish long-term loyalty and customer retention. Carriers also benefit by gaining additional visibility, process improvement, financial, and operational efficiencies from their claims processes.

Service on Site to the Rescue:
During the worst storm system to strike the region since 2011, Enservio deployed its Service on Site (SOS) field inventory team to Moore, OK. The team worked closely with carriers and claimants to conduct onsite inventory and valuation services. Enservio rolled in a mobile RV office equipped with resources to help adjusters and insureds expedite their claims processing for quicker settlement. Less than a month later, the SOS team traveled to Black Forest, CO to work with insurers and homeowners affected by the wildfires.

Awards & Recognitions:
Boston analyst firm Aite Group selected Enservio as one of 10 companies that represent “players who are transforming the industry and addressing significant portions of the overall opportunity.” In its published report, Aite stated these innovative companies “will boost customer satisfaction through faster, easier, more accurate claims resolution and improved catastrophe claims response times; improving property loss valuation accuracy and lowering loss adjustment expenses.”

CEO Jon McNeill received an award for “Most Admired CEO” from the Boston Business Journal and in April Enservio received a Pacesetters award in recognition for reporting a revenue growth rate of at least 70 percent since 2009. Most recently, Enservio was named by AM Best as a “Recommended Expert Service Provider.”

Additional company highlights in 2013 included the appointment of Joel Collins as General Counsel, the promotion of Matt Gore to Chief Architect, and the promotion of Kathy Breslin to VP of Human Resources.

About Enservio:
Enservio® works on the biggest challenge in property insurance – what’s inside. We provide a complete suite of software and service solutions to help property insurance carriers price their policies correctly, settle their contents claims quickly and accurately, pay their claims, and help policyholders get their stuff back. Founded in 2004, we are headquartered in Needham, MA, with offices and professional staff across the United States. Enservio is a strategic partner of the National Insurance Crime Bureau (NICB) in their continued fight against insurance fraud. For additional information, please visit the company’s web site http://www.enservio.com or call 888.567.7557. Connect with Enservio via LinkedIn (http://us.linkedin.com/company/enservio), Twitter (https://twitter.com/enservio), and Facebook (https://www.facebook.com/enservio).

Enservio is a registered trademark; ContentsExpress, ReStore Payments, EnservioIQ are trademarks of Enservio, Inc. All other trademarks referenced are the property of their respective holders.

Press & Media Contact:
Victor Cruz, Principal
MediaPR.net, Inc
Essex, MA – USA
+1 (978) 768-6888
vcruz@mediapr.net

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Enservio Partners with Security First Insurance to Streamline the Claim Payment Process for Policyholders

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Enservio, Inc., today announced that Security First Insurance, a Florida-based homeowners insurance company, will now offer its policyholders the ReStore Security First Insurance Prepaid MasterCard, a prepaid card loaded with claim settlement funds in the event of losses to personal property.

Needham, MA (USA), November 26th, 2013 — Enservio, Inc., ( http://www.enservio.com ) the nation’s leading provider of software and services to property insurers, today announced that Security First Insurance, a Florida-based homeowners insurance company with nearly 180,000 customers, will now offer its policyholders the ReStore Security First Insurance Prepaid MasterCard, a prepaid card loaded with claim settlement funds in the event of losses to personal property. Claims settlement by prepaid cards give claimants access to their funds up to 3X faster than a traditional paper check.

The Security First Insurance-branded ReStore Card allows policyholders to pay for additional living expenses, such as alternative housing and necessities, when homes are severely damaged and no longer livable. Policyholders can begin using the ReStore Card immediately to make purchases everywhere Debit MasterCard is accepted, transfer funds to their bank account, and withdraw cash from participating MoneyPass ATMs, all with no fee. The card eliminates the need for policyholders to travel to the bank and wait the one- to three-day period for a check to clear.

According to the Insurance Research Council, the severity of homeowners’ insurance claims has increased almost 200 percent in the U.S. over a 15-year period. As the frequency and severity of homeowners’ insurance claims continue to rise, it’s important for Florida homeowner insurance companies to improve the claim process and operate as efficiently as possible—especially after a disaster when tens of thousands of claims can be reported in just a few days.

Key Benefits of the Enservio ReStore Card® Program
In addition to being used at millions of merchants, policyholders have access to Enservio’s ReStore Mall®, a proprietary shopping environment that offers additional savings from major retailers.

Enservio has leveraged the aggregate buying power of claim beneficiaries nationwide to negotiate lower costs from participating retailers. Security First Insurance policyholders can receive discounts as high as 20 percent.

About Security First Insurance Company
As a Florida homeowners insurance company, Security First Insurance provides homeowners, renters, condo unit owners, and dwelling fire insurance to nearly 180,000 customers located throughout Florida. The company is nationally recognized for developing award-winning innovative technology designed to improve the customer experience and streamline catastrophe response. Security First Insurance has been assigned a Financial Stability Rating® (FSR) of A, Exceptional, from Demotech, Inc. and is strongly committed to improving Florida’s homeowners insurance market and supporting initiatives that protect residents and communities of the Sunshine State.

About Enservio®
Enservio works on the biggest challenge in property insurance – what’s inside. We provide a complete suite of software and service solutions to help property insurance carriers price their policies correctly, settle their contents claims quickly and accurately, pay their claims, and help policyholders get their stuff back. Founded in 2004, we are headquartered in Needham, MA, with offices and professional staff across the United States. Enservio is a strategic partner of the National Insurance Crime Bureau (NICB) in their continued fight against insurance fraud. For additional information, please visit the company’s web site www.enservio.com or call 888.567.7557. Connect with Enservio via LinkedIn (http://us.linkedin.com/company/enservio), Twitter (https://twitter.com/enservio), and Facebook (https://www.facebook.com/enservio).

Enservio, ReStore Card and ReStore Mall are registered trademarks of Enservio, Inc. MasterCard is a registered trademark of MasterCard International incorporated. All other trademarks referenced are the property of their respective holders.

Press Contacts:
Toni Harrison, Security First, (386) 506-7348, Tharrison@SecurityFirstFlorida.com
Victor Cruz, Enservio, (978) 768-6888, vcruz@mediapr.net

Press & Media Contact:
Victor Cruz, Principal
MediaPR.net, Inc
Essex, MA – USA
+1 (978) 768-6888
vcruz@mediapr.net

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Aite Group Selects Enservio Among 10 Startups “Transforming P&C Claims”

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Aite Group reports a $36 billion opportunity to reduce overall claims loss costs.

Needham, MA (USA), June 28, 2013 — In new research just published by Aite Group, the Boston analyst firm estimates there is a $36 billion total opportunity to reduce overall claims loss costs and expense in the US P&C insurance industry. Enservio (www.enservio.com), the nation’s leading provider of software and services to property insurers, is included among 10 companies profiled by Aite Group that represent “players who are transforming the industry and addressing significant portions of the overall opportunity.”

These 10 innovators are “starting to transform property and contents claims work flow, documentation, and valuation capabilities. This will boost customer satisfaction through faster, easier, more accurate claims resolution and improved catastrophe claims response times; improving property loss valuation accuracy and lower loss adjustment expenses,” the report stated.

Aite’s research describes “the old model” for processing and settling homeowner’s insurance claims: Insurers provide homeowners with preprinted forms. In filing a claim, the claimant is asked to describe each item lost including its original cost.

“Needless to say, this ‘self-reporting’ system was subject to error, exaggeration and outright fraud – adjusters couldn’t know prices and depreciation on millions of items,” said Aite Group Senior Analyst Stephen Applebaum, the report’s author.

“Enservio changed the model completely, developing software to accurately capture and value contents, and a field service organization to make onsite visits to assist claimants on behalf of the carrier. This results in dramatically reduced claims cycle times, contents claim severity and adjusting expenses as well as increased customer satisfaction,” added Applebaum.

“Enservio should continue to penetrate the North American P&C insurance market as carriers embrace transformation of their claims management and underwriting processes out of competitive necessity and the desire to improve profitability and customer service.

“Enservio’s recent innovations around analytics and claims payments should serve to further increase its utility to insurers and accelerate the adoption of its core offerings as well as its new products and services. Continued innovation can be expected from this company based on its management’s history of developing successful and transformative claims services and solutions coupled with the relative lack of innovation in property claims,” said Applebaum.

“We would expect to see Enservio leverage its contents valuation expertise with emerging business intelligence analytics skills to produce valuable fraud management, underwriting, rating, and pricing solutions for property insurers, including contents ‘Insurance to Value’ (ITV) for which Enservio is uniquely positioned to provide accurate valuations.”
Other innovative companies mentioned in the Aite report include: BuildFax, EagleView, Symbility, PartsTrader, n2uitive, ICEX, SynerScope, Casentric and Social Intelligence.

About Enservio:
Enservio works on the biggest challenge in property insurance – what’s inside. We provide a complete suite of software and service solutions to help property insurance carriers price their policies correctly, settle their contents claims quickly and accurately, pay their claims, and help policyholders get their stuff back. Founded in 2004, we are headquartered near Boston, in Needham, MA with offices and professional staff across the United States. Enservio is a strategic partner of the National Insurance Crime Bureau (NICB) in their continued fight against insurance fraud. For additional information, please visit the company’s web site www.enservio.com or call 888.567.7557. Connect with Enservio via LinkedIn (http://linkedin.com/company/enservio), Twitter (https://twitter.com/enservio), and Facebook (https://www.facebook.com/enservio).

Enservio is a trademark of Enservio, Inc. All other trademarks referenced are the property of their respective holders.

Press & Media Contact:
Victor Cruz, Principal
MediaPR.net Inc
Needham, MA – USA
+1 978-768-6888
vcruz@mediapr.net

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