Tag Archives: parcel tracking

Consumer Services, Internet & Online, Shopping, Transportation & Logistics

Provide rapid parcel delivery options and reap the benefits, says Parcel2Go

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Businesses should look to offer customers a wide range of rapid delivery options if they want to maximise sales opportunities, according to online parcel delivery specialist Parcel2Go.

The Bolton-based company has advised online retailers of all sizes to ensure that they have a variety of solutions available, including next-day, 48-hour, Saturday morning and overseas delivery options. Customers who receive their goods quickly are more likely to leave a positive review of their experience, and new research has shown just how important positive feedback is to UK businesses.

Parcel2Go marketing director Richard Mercer said research carried out by social commerce firm Reevoo had highlighted how much online shoppers value reviews from other customers, and therefore the importance businesses should place on boosting service levels.

He said: “Managing customer orders quickly and efficiently once they have been submitted is critical to the smooth running of any retail company, and research has shown the value that shoppers place on having access to cheap and fast delivery services. It’s common sense that they want to receive their items as soon as possible.

“Companies should capitalise on this and make sure that delivery options from the leading firms that people will recognise and trust, such as Parcelforce and FedEx, are easily accessible through the site at the point of sale. If customers receive their products quickly and in top condition, then of course they’re more likely to leave a positive review of their experience.”

Reevoo’s survey found that 88 per cent of the 1,000 customers it questioned said they either “sometimes” or “always” consulted reviews before heading to the checkout.

As well as offering domestic and international freight delivery options from the UK’s top couriers, Parcel2Go also provides customers with a parcel tracking facility, so consignments can be monitored no matter where they are in the world.

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Consumer Services, Internet & Online, Transportation & Logistics

Plan Parcel Delivery Needs And Don’t Get Caught Out By London 2012, Says Parcel2Go

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The UK’s largest online parcel delivery specialist has warned individuals and businesses not to get caught out by the inevitable disruption set to be caused by the London 2012 Olympics this summer.

The Olympic Games will take place at sports arenas across the United Kingdom between July 27 and August 12 this year, with the majority of events happening in London. Unsurprisingly, the anticipated influx of visitors to London will have a significant impact on the capital’s transport network and may also lead to disruption at Olympic sites across Britain.

Organisers of the Games have already told businesses that road closures and parking restrictions will impact on parcel deliveries and collections. The UK’s leading courier companies such as City Link, FedEx and TNT are all working to find ways to minimise the inevitable disruption to customers and are liaising with organisers as part of their attempts to provide reliable services during the Games.

Parcel2Go’s marketing director Richard Mercer said: “The London 2012 Olympics will be a huge international event and understandably the sheer volume of people set to descend on the capital and other UK cities will cause disruption and delays. Courier companies are working hard to formulate plans to counter the effect of road closures and parking restrictions, and have pledged to keep customers informed via Olympic delivery information pages.

“Parcel2Go is calling on people to plan ahead as much as possible and make parcel recipients aware of the situation. For now, the best thing is to keep regularly checking couriers’ websites for updates on how the Games is likely to affect day-to-day operations.”

The parcel tracking services available online through Parcel2Go play a vital role in helping individuals and businesses to remain aware of where their consignments are, and when they are likely to arrive. During the Olympics, these services are expected to be key in assisting customers to stay informed and up-to-date.

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Consumer Services, Internet & Online, Retail, Shopping, Transportation & Logistics

Parcel Delivery Firm Backs Findings Of Online Shopping Survey

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Bolton-based online parcel delivery specialist Parcel2Go has given its backing to a recent internet shopping survey, which found that high delivery charges had led many consumers to abandon purchases.

A survey of 2,000 UK consumers, carried out by ecommerce specialist Econsultancy, found that nearly three-quarters of people (74 per cent) had abandoned an online purchase because they thought the charge for having their product delivered was too high.

Parcel2Go’s marketing director Richard Mercer says this is an issue that all online retailers should be aware of, and work towards addressing.

He said: “The fact that so many consumers have been in the position where they are all ready to go ahead with a purchase, and then have decided to abandon it at the last minute, should certainly start alarm bells ringing with firms. Excessive delivery charges are something that online shoppers are clearly not prepared to put up with.

“Of course the majority of online businesses are not able to go down the same route as the major players such as Amazon and Play.com and offer free parcel delivery as standard, but this survey highlights how important it is to get delivery charges right.”

Parcel2Go helps individuals and businesses arrange shipping of more than two million parcels to destinations in the UK and across the world every year. By partnering with some of the leading world courier companies such as FedEx, City Link and Parcelforce, Parcel2Go is able to offer its customers access to a huge range of competitively-priced domestic and international delivery services.

Mr Mercer added: “The internet has made it easier than ever for businesses to organise their parcel deliveries, and so by offering low-cost, reliable courier services with parcel tracking through their site, firms can increase the number of shoppers who complete purchases at the checkout.”

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Internet & Online, Retail, Shopping, Transportation & Logistics

Don’t Play Russian Roulette With Your Christmas Presents, Warns Parcel2Go

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UK parcel delivery specialist Parcel2Go has urged shoppers not to put their Christmas packages at risk by either sending them off with unreliable delivery firms or failing to wrap them properly.

Major online retailers eBay and Amazon have both announced their predictions for the busiest Christmas shopping day of the year (Sunday December 4 and Monday December 5 respectively), when hordes of people across the UK will go online to kick-start the festive buying spree. With many millions of Christmas parcels due to be shipped to addresses within the UK and overseas in the coming weeks, Parcel2Go has reminded British consumers to do everything possible to make sure their presents stay safe in transit.

It’s often the case that people who don’t normally have a need to send parcels during the year suddenly find themselves at Christmas with a stack of presents that need to be shipped off to relatives in time for December 25. Unfortunately it is these consumers that can find themselves in a mess if they choose to send gifts off with unreliable parcel couriers or perhaps fail to wrap their goods well enough.

Richard Mercer, marketing director at Parcel2Go, has urged all shoppers to take the correct steps to ensure their packages arrive on time and in the best condition this Christmas.

He said: “It’s easy to see how people who are unused to organising parcel deliveryservices with parcel couriers can get caught out at this time of year. There is always a lot going on and sending off parcels might seem a chore if it’s something you only do once a year.

“We’re calling on people to just take a minute to think about how awful it would be if the presents they’ve spent money on and time choosing didn’t arrive. Every Christmas, Parcel2Go helps many thousands of people to get their presents couriered to addresses in the UK and abroad safely. Our message is that it is certainly worth spending a few minutes finding a reliable courier and wrapping a parcel securely in order to avoid a nightmare before Christmas.”

Parcel2Go’s customers can have complete peace of mind by using the firm’s online parcel tracking feature to keep an eye on their domestic and international parcels and Christmas presents as they make their way to their destination.

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