Tag Archives: Mobile Concierge

Business

VisitMobile® to Provide Mobile ConciergeTM Solution for Visit Newport Beach

Leave a comment

VisitMobile is proud to announce that Visit Newport Beach is the latest destination to implement the Mobile Concierge smartphone travel app solution.

Boulder, CO, February 03, 2012 – VisitMobile is proud to announce that Visit Newport Beach is the latest destination to implement the Mobile Concierge smartphone travel app solution. Mimicking a real concierge, Mobile Concierge provides convention and visitor’s bureaus (CVBs), destination marketing organizations (DMOs) and business improvement districts (BIDs) with a customized smartphone app that delivers real-time trusted advice and insider knowledge.

In addition to fulfilling the mobile strategy for Visit Newport Beach, Mobile Concierge will provide the DMO with an ongoing revenue stream through in-app enhanced listings and advertising opportunities. Visit Newport Beach will easily be able to demonstrate the value they are delivering to their member stakeholders through measurable metrics and detailed usage reports. VisitMobile’s innovative approach to destination mobile marketing is so revolutionary, it garnered the prestigious Platinum Adrian Award from the HSMAI (Hospitality Sales and Marketing Association International) in January 2011 and the 2011 Platinum MarCom Award, both for Napa Valley’s Mobile Concierge.

“CVBs and DMOs spend tens of thousands of dollars on mass media and websites to attract guests to their destination, but they lose control of the guest’s experience once they arrive,” explained VisitMobile CEO Jeff Kohn. “Mobile Concierge will offer Visit Newport Beach a unique advantage; the opportunity to continue interacting with their visitors in a way that both benefits the guest and maximizes revenue for their merchant partners.”

The Mobile Concierge is fundamentally different than simply creating a destination guide app or a mobile optimized version of an existing website. Visitors who are already in the destination need information in a completely different format than those who are planning a future trip. Mobile Concierge uses a powerful GPS Relevancy Engine loaded with expert local content and interactive multimedia to help the in-market visitor make instant reservations, purchase tickets, and access insider deals.

The app is always on hand as the guest explores the destination, and is ready to answer the question, “I’m right here, now what should I do?” Mobile Concierge bridges GPS map-based navigation and time-based, hyper-local content to help both leisure and business travelers to discover nearby and timely events, attractions, dining, shopping, special offers and much more. Whether a visitor has an iPhone, Blackberry or Android device, Mobile Concierge is available for every platform.

With the popularity of unofficial destination apps and mobile search engines, research shows that less than 20 percent of visitors return to the destination’s website for local information after they arrive into a destination. VisitMobile is a dream solution for DMOs, resorts and even college campuses looking to take back control of the conversation.

Mobile Concierge is not just affordable; it’s incredibly easy to manage. To avoid duplicate manual data entry, the solution is designed to update content continuously from the destination’s existing website or database. With the added benefit of trackable metrics for merchants and opportunities to create offset advertising revenue for the DMO, Mobile Concierge is a “win-win-win” for DMOs, members and visitors.

Destinations and clients already experiencing success with VisitMobile’s Mobile Concierge include Cherry Creek North (Colo.), Legendary Napa Valley, Steamboat Ski Resort, Keystone Colorado, Destination Halifax (Nova Scotia, Canada) and Flatiron Meal Plan, the student meal plan for University of Colorado, Boulder. Other VisitMobile clients that are in the process of deploying their custom Mobile Concierge are Downtown Denver Partnership, Boulder Weekly (Colo.), and Rocky Mountain Meal Plan (Ft. Collins, Colo.).

About Visit Newport Beach Inc.
Visit Newport Beach Inc. is a non-profit, 501(c)6 marketing organization under contract with the City to position Newport Beach as a visitor and conference destination. Look to Visit Newport Beach to find the best selection of large name hotels, luxury resorts, restaurants, activities and attractions in the Orange County and Southern California region.

About VisitMobile
VisitMobileTM (www.visitmobile.com) is the Mobile ConciergeTM smartphone app for tourism and shopping destinations. VisitMobile serves as an on-the-go trusted advisor helping visitors discover nearby attractions, businesses, and events through a patented GPS Relevancy EngineTM. Mimicking a real concierge, VisitMobile uses expert local content and multimedia to help visitors make instant reservations or ticket purchases, access insider deals, or see what is around them to answer the question “what should I do next?” As the official Mobile Concierge of the destination, VisitMobile allows the destination marketing organization to maintain control of the conversation, and in turn maximize revenue for destination partners.

Contact:
Amy Larson
CSG | PR
3225 East 2nd Avenue
Denver, CO 80206
303-433-7020
alarson@csg-pr.com
http://www.csg-pr.com

Business

VisitMobileTM Launches New LiveChat Feature for Mobile ConciergeTM Customers

Leave a comment

The only in-app tool of its kind, LiveChat lets guests chat directly with destination marketing organization via text

Boulder, Colorado, November 17, 2011 – VisitMobileTM, the premier mobile destination marketing solution provider, announces the launch of LiveChat, a two-way text chat platform allowing destination experts to communicate directly with their guests and visitors. LiveChat was designed to help guests receive a personalized high-touch destination experience, where a trusted advisor is available to help the visitor decide what to do next, make reservations or purchase tickets. Originally developed for use by traditional hotel concierge desks, LiveChat will now be offered as an optional, fully-integrated feature of VisitMobile’s Mobile Concierge destination travel smartphone app for convention and visitor bureaus (CVBs), destination marketing organizations (DMOs), and business improvement districts (BIDs).

Like nothing else in the market, LiveChat allows the destination’s staff to manage multiple guest conversations at once using the intuitive interface portal. The destination concierge can conduct the conversation with the guest on any computer with a browser or a tablet device (e.g. iPad) when they are on-the-go. The visitor can chat with the destination concierge through both the Mobile Concierge smartphone application or standard text messaging.

For the destination, LiveChat features include:

* Direct in-app integration with a Mobile Concierge smartphone application

* 10-digit number for sending text messages to users without smartphones

* Fully-compatible desktop or tablet chat portal, offering

Support for up to 12 concurrent conversations
Ability to save user profiles to portal customer database
To-Do lists with reminder alarms for individual guests
Chat notes section
Ability to send messages to groups
Compatibility with any iOS or Android App
Away/After Hours auto-responder

VisitMobile’s award-winning Mobile Concierge solution mimics a real destination concierge, delivering real-time trusted advice and insider knowledge at the in-destination visitor’s point of need. LiveChat will further enhance this experience by allowing guests to chat in real-time with true destination experts allowing users to ask questions, get advice or make reservations for restaurants through OpenTable®.

Mobile Concierge is always on hand as the guest explores the destination and is designed with GPS technology to answer their question, “I’m right here, now what should I do?” With the popularity of unofficial destination apps and mobile search engines, research shows that less than 20 percent of visitors return to the destination’s website for local information after they arrive into a destination. Mobile Concierge with LiveChat is a dream solution for DMOs, CVBs, BIDs, resorts, or any organization looking to take back control of the in-destination conversation.

“CVBs and DMOs spend tens of thousands of dollars on mass media and websites to attract guests to their destination, but they lose control of the guest’s experience once they arrive,” said VisitMobile CEO Jeff Kohn. “VisitMobile’s Mobile Concierge with LiveChat allows local authorities to continue interacting with visitors in a way that benefits the guest and maximizes revenue for a destination’s merchant partners.”

About VisitMobile
VisitMobileTM (www.visitmobile.com) is the Mobile ConciergeTM smartphone app for tourism and shopping destinations. VisitMobile serves as an on-the-go trusted advisor helping visitors discover nearby attractions, businesses, and events through a patented GPS Relevancy EngineTM. Mimicking a real concierge, VisitMobile uses expert local content and multimedia to help the visitor decide “what to do next,” make instant reservations or ticket purchases, and access insider deals. As the official Mobile Concierge of the destination, VisitMobile allows the destination marketing organization to maintain control of the conversation with the in-market visitor, and in turn maximize revenue for destination partners.

Contact:
Amy Larson
CSG | PR
3225 East 2nd Avenue
Denver, CO 80206
303.433.7020
alarson@csg-pr.com
http://www.visitmobile.com

Business

VisitMobileTM to Provide Mobile ConciergeTM Solution for Two Colorado Business Improvement Districts

Leave a comment

Cherry Creek North (Denver) and Downtown Denver Partnership

Boulder, CO, November 09, 2011 – VisitMobile is proud to announce two new Business Improvement Districts (BIDs) will soon be launching Mobile Concierge smartphone applications: Denver’s Cherry Creek North shopping district and the Downtown Denver Partnership. Mimicking a real destination concierge, Mobile Concierge provides convention and visitor’s bureaus (CVBs), destination marketing organizations (DMOs) and business improvement districts (BIDs) with a customized smartphone app that delivers real-time trusted advice and insider knowledge.

In addition to customizing and fulfilling the mobile strategy solution for Cherry Creek North and Downtown Denver Partnership, Mobile Concierge will provide these BIDs with an ongoing revenue stream through in-app enhanced listings and advertising opportunities. Mobile Concierge also allows clients to easily demonstrate the value they are delivering to their merchant stakeholders through measurable metrics and detailed usage reports. VisitMobile’s innovative approach to destination mobile marketing is so revolutionary, it garnered the prestigious Platinum Adrian Award from the HSMAI (Hospitality Sales and Marketing Association International) in January 2011 for Napa Valley’s Mobile Concierge.

Mobile Concierge is fundamentally different than simply creating a destination guide app or a mobile optimized version of an existing website. Visitors who are already in the BID need information in a completely different format than those who are planning a future trip. Mobile Concierge uses a powerful GPS Relevancy Engine loaded with expert local content and multimedia to help the in-market visitor find retail shops that match their needs, make restaurant reservations, access insider deals and decide what to do next.

“BIDs spend tens of thousands of dollars on mass media and websites to attract guests to their destination, but they lose control of the guest’s experience once they arrive,” explained VisitMobile CEO Jeff Kohn. “Mobile Concierge will offer Cherry Creek North and the Downtown Denver Partnership a unique competitive advantage; the opportunity to continue interacting with their visitors in a way that benefits the guest and maximizes revenue for their merchant partners.”

Cherry Creek North is known nationally as a premier retail, dining, and mixed-use area located just 5 minutes from downtown Denver. More than 350 businesses that make up the neighborhood are independent to international brands, featuring a broad range of unique fashion, jewelry and home furnishing stores, spas/salons, art galleries and restaurants. In addition to retail businesses, the District is also a national and regional office center, home to two hotels, and has a growing number of residents. In combination with the Cherry Creek Shopping Center, CCN is the number one visitor destination in Colorado, according to the Longwoods Study conducted for Visit Denver Inc.

The Downtown Denver Partnership, Inc. is a non-profit business organization that creatively plans, manages and develops Downtown Denver as the unique, diverse, vibrant and economically healthy urban core of the Rocky Mountain region. The BID is a public organization funded by private commercial property owners. It funds cleaning & maintenance, safety initiatives and targeted marketing for Downtown Denver. With a reputation for more than 50 years of excellence, the Downtown Denver Partnership plays many diverse roles to enhance Downtown Denver. The Partnership is a leader, place-maker, convener, idea generator, facilitator, recruiter, team-builder and policy advocate.

Even better than a stationary hotel concierge desk, the trusted Mobile Concierge is always on hand as the guest explores the BID, and is ready to answer their question, “I’m right here, now what should I do?” Mobile Concierge bridges GPS map-based navigation and time-based, hyper-local content to help both leisure and business visitors discover nearby and timely events, attractions, dining, shopping, special offers and more. Whether a visitor has an iPhone, Blackberry or Android device, Mobile Concierge is available for every platform.

With the popularity of unofficial destination apps and mobile search engines, research shows that less than 20 percent of visitors return to the destination’s website for local information after they arrive. VisitMobile is a dream solution for BIDs, resorts and even college campuses looking to take back control of the conversation.

Mobile Concierge is not just affordable; it’s incredibly easy to manage. To avoid duplicate manual data entry, the solution is designed to update content continuously from the destination’s existing website or database. With the added benefit of trackable metrics for merchants and opportunities to create offset advertising revenue for the BID, Mobile Concierge is a “win-win-win” for BIDs, merchants and visitors.

Destinations and clients already experiencing success with VisitMobile’s Mobile Concierge include Napa Valley, Steamboat Ski Resort, Keystone Colorado, Destination Halifax (Nova Scotia, Canada) and Flatiron Meal Plan, the student meal plan for University of Colorado, Boulder. Other VisitMobile clients that are in the process of deploying their custom Mobile Concierge are Visit Aurora (Colo.), Southern Idaho Tourism, Boulder Weekly (Colo.), and Rocky Mountain Meal Plan (Ft. Collins, Colo.).

About VisitMobile
VisitMobileTM (www.visitmobile.com) is the Mobile ConciergeTM smartphone app for tourism and shopping destinations. VisitMobile serves as an on-the-go trusted advisor helping visitors discover nearby attractions, businesses, and events through a patented GPS Relevancy EngineTM. Mimicking a real concierge, VisitMobile uses expert local content and multimedia to help visitors make instant reservations or ticket purchases, access insider deals, or see what’s around them to answer the question “what should I do next?” As the official Mobile Concierge of the destination, VisitMobile allows the destination marketing organization to maintain control of the conversation and in turn, maximize revenue for destination partners.

Contact:
Amy Larson
CSG | PR
3225 East 2nd Avenue
Denver, CO 80206
303.433.7020
alarson@csg-pr.com
http://www.visitmobile.com