Representing a great range of clients within a variety of sectors, Voice Group is one of the most respected brands in the call-centre industry. So from insurance firms to utilities companies, to financial and professional service providers, the team at Voice Group are able to use their wealth of experience to provide a variety of contact centre services that are applicable to the business and consumer marketplace.

These services include the Appointment Setting, which will create a series of qualified appointments for businesses. Voice Group utilise a tried and tested appointment generation process that guarantees that all meetings fulfil a pre-agreed criteria, go ahead, and ultimately generate a return for all clients.

The appointment setting team is supported by a dedicated and experience management resource, which includes additional training, quality control, account management, IT/MI, and general operational management. Voice Group also has the ability to source data and integrate additional marketing techniques, including SMS, email, and direct mail.

The target audience for the Appointment Setting Service is consumers, SME’s, and large corporate. Voice Group has spent years building a strong reputation with all of their clients, and are renowned for providing a quality service and proactive management, while meeting and exceeding clients expectations.

“Voice Group has recruited a varied team of experienced agents who are able to resolve all client issues,” said a Voice Group spokesperson. “We aim to assist all of our clients by utilising our specialist IT systems that are able to manage contacts and report and record calls. This enables us to help the process of appointment making and quality control.”

For additional information, please visit the VOICE Group website.

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