Expanding its gold-standard Free Support—unique within the industry—Patton introduces platinum-level Premium Support and platinum-plus Premium 24/7 Support services, taking legendary excellence in customer service to new heights.
Gaithersburg, MD and Berne, Switzerland, November 07, 2012 – Patton Electronics (USA) together with Patton-Inalp (Switzerland) have introduced two new premium support services, the sister companies announced today.
Since 1984, Patton has provided gold-standard free lifetime technical support during business hours for every product sold—including free downloadable software upgrades.
Unique within the electronic-communications industry, Patton’s free-support proposition drives down total cost of ownership, delivering significant competitive advantage for Patton channel partners and end customers.
Now, Patton’s new platinum-level Premium Support and platinum-plus Premium 24/7 Support address the high-end service requirements of Telecom carriers, Internet service providers, and other organizations that need guaranteed response and resolution times or evening and weekend service.
“We’re responding to customers,” said Burton A. Patton (Burt), EVP. “They asked for service-level agreements with guaranteed response and remedy times. Our platinum-plus service enhances our unique gold-standard Free Support with global 24×7 coverage.”
Platinum Premium Support guarantees a 2-hour response time and 8-hour remedy time during regular business hours for any critical incident.
Platinum-Plus Premium 24/7 Support offers world-wide, around-the-clock service anytime, day or night. Courteous and competent Patton support staff are available 24 hours a day, 7 days a week to address major or critical incidents anywhere in the world.
Not that you’ll need it. Among VoIP-industry techno-geeks, Patton’s SmartNode gear is venerated for “set-it-forget-it” stability. Still, one finds assurance in a robust support organization. And there are of course certain businesses that desire or demand that 24×7 safety net.
Burt Patton elaborates, “Patton does business in 142 countries, providing free support in at least 10 languages. SmartNode VoIP equipment is deployed and operating in 105 countries. We have trained and certified nearly one-thousand SmartNode specialists for the global workforce.”
Patton operates Technical Assistance Centers in Gaithersburg, Berne, Budapest, Lebanon, India and Vietnam, providing world-class customer support for Patton channels and customers throughout the Americas, Europe, Middle East, Africa and Asia.
Last month Patton announced its IPv6-ready SIP-Trunking VoIP Gateways are now shipping. Recently the company’s CEO, Robert R. Patton (Bobby) was appointed Chair of Maryland STEM Project Advisory Committee, following on the heels of news that Patton’s SmartNode VoIP product line has won the 2012 Internet Telephony Excellence award.
About Patton-Inalp;
Inalp Networks AG was founded in 1998 to design, develop and market advanced Internet Protocol (IP) based multi-service platforms that deliver voice, video and data services over a converged network. Patton Electronics, Co. (Maryland, USA) and Inalp Networks AG (Berne, Switzerland) joined forces in 2002 to manufacture and market the SmartNode™ brand of advanced VoIP products. Patton-Inalp Networks AG is the VoIP competency center and Europe-Middle-East-Africa (EMEA) sales organization for Patton’s business-class network access, connectivity and VoIP equipment.
About Patton:
Patton is all about connections—from inception the company has connected generations in a family-owned-and-operated business. Since incorporating in 1984, Patton has built everything from micro-sized widgets for connecting “this-with-that,” to carrier-grade Telecom gear that connects end-customers to service-provider networks. Now headquartered in Gaithersburg, MD, USA, Patton markets a catalog of over 1,000 products, with a focus on VoIP and Ethernet extension technologies. Today, Patton equipment is up-and-running in carrier, enterprise and industrial networks all over the world—interconnecting legacy TDM and serial systems with contemporary and next-generation IP-based voice, data, and multi-media networking technologies.
Here at Patton, it is our joy and mission to connect real-world customer challenges with high-quality, right-priced solutions, complemented by unrivaled customer service and technical support. In the field, Patton’s global family of locally-present sales, support, and engineering professionals are fully-engaged in connecting our product managers with true local-market requirements. Patton works hard to connect with your world, operating regional offices in strategic locations across the globe, with training and technical-support centers in Switzerland, Hungary, Lebanon, India, Vietnam, and the USA. To better reach our global customers and serve their true needs, Patton works in connection with a growing network of technology, business, and sales-channel partners. Patton… Let’s Connect!
For more information or a free catalog, email sales@patton.com
Contact:
Glendon Flowers
Patton Electronics Company
7622 Rickenbacker Drive
Gaithersburg, MD 20879 USA
Tel: (301) 975-1000
Fax: (301) 869-9293
press@patton.com
http://www.patton.com
