iCube Office-2 ( http://www.icubeoffice.com ) launched by Owtsar Technologies, a Chennai, India based software firm, will deliver such a performance, according to the company.
Chennai, India, September 02, 2010 — Does an organization’s contact-handling performance, for phone, correspondence and face-to-face communication, answer 90% of incoming calls in seconds and reply to incoming correspondence immediately. Can a customer’s contact experience with a business provide a face to face discussion with all relevant records, at just 10¢.
iCube Office-2 ( http://www.icubeoffice.com ) launched by Owtsar Technologies, a Chennai, India based software firm, will deliver such a performance, according to the company. ( http://www.owtsar.co.in ) When a Customer contacts a firm, it is expected to reach the right person in time and complete the purpose of the call. Research shows that only 20% of the calls reach their destination and that Costs vary from $25 for face-to-face to 10¢ for online contact. With work shifting to home and mobile, it has added to the problem. Voice-mail according to experts has addressed the symptoms and not the problem. The ‘ problem being how to access the right person in a timely manner at a minimum cost to the organisation.’
‘iCube Office‘ solution enables an instant face-to-face contact with the right person online . It would also retrieve and display all emails and documents shared between them on both computers. License is based on number of users, but any number of customers can be added with a customer id linked to a customer relations officer within the company. ‘It cannot get faster than this’, said Mr. John Martyn, Marketing Director at Owtsar. ( http://www.owtsar.co.in ) A face-to-face meeting makes sense only when records are available for reference, he added. If the CRO is not available the Customer can opt to discuss with any other person within the organization.
Every company wants to retain its customer base and ensure that every need of their customer is provided by them. Providing access to the right person in a timely manner at a minimum cost and immediately answer their queries would ensure that the customer base is intact. That is the concern ‘iCube Office’ would address. ( http://www.icubeoffice.com ) The current market need has necessitated such a system. When it is available at competitive rates without the need for trained personnel or new hardware, it then is an ideal solution.
“We will offer the application in different formats” said Mr. John Martyn, the Marketing Director at Owtsar Technologies. “It will be made available as a SaaS model with individual company id and user package hosted in secure Data Centers in North America or Europe. Larger firms can host the system individually either in their premises or in hosted servers in data centers; they can also split their servers and host them in multiple places, based on geographical locations, applications or even offices and departments. We are very flexible in our offerings” he added.
Together with this comes a email system with total corporate management features and an embedded encryption. One can send encrypted emails to any email account including hotmail, gmail, yahoomail etc. The recipients need not be registered or install any software in their computers, but can also send an encrypted reply. A full fledged Documents Management System (DMS) is also available with the facility to upload and edit documents such as doc/odt and convert to pdf.. Version control, access control, link control and audit trail is available. Legacy Applications that are currently in use can be integrated with the system. Third party applications such as accounting, bill collections etc can also be linked with the system. A basic CRM for customer data, Staff interactive tool for discussions, Admin Control, multilingual facility, RSS feeds, desktop version and Mobile access for Win OS only, are some of the other features available now.
For more information write to firstname.lastname@example.org and ask for a free 15 days trial.
Press & Media Contact:
John Martyn, Marketing Director
Owtsar Technologies Pvt Ltd / iCube Office-2
18 LB Road, Adyar
Chennai, India 600020