Tag Archives: quickstart

Enservio Grows More Than 50% 2011-2013

2013 marked by patent award, new products and launch of consulting practice.

Needham, MA (USA), January 14, 2014 –- Enservio, Inc. ( http://www.enservio.com ), the leading provider of contents inventory, valuation, and payment services for property insurers, today announced it achieved greater than 50 percent revenue growth since 2011. The company attributes its continued success to new software and service offerings that give insurers the ability to deliver a superior claims experience while driving customer loyalty.

“Our goal has always been to help insurers solve one of the biggest issues in property insurance – quantifying and valuing what’s inside a policyholder’s home or business,” said Jon McNeill, Enservio CEO. “This visibility into what’s inside a property gives carriers a powerful advantage in right-pricing policies upfront, settling claims quickly and accurately, keeping customers happy, and lowering premiums and risk for the entire industry.”

Highlights of 2013 included the introduction of the ContentsExpress™ Software as a Service application for adjusters, a U.S. patent that enables a more secure claim settlement on a debit card, a new payments feature called QuickStart, and the launch of the EnservioIQ™ consulting practice. Enservio also received several awards for its leadership and services, and formed a strategic partnership with the National Insurance Crime Bureau (NICB) to assist in insurance fraud detection and prevention.

Enservio was awarded a US patent (#8,346,665) that marked the industry’s first co-party activation debit card for insurance claims payments mimicking the security features of a check. The card requires both parties in a joint household to activate their cards individually in order for funds to be accessed, minimizing fraud. Already used to process over $300 million in transactions, the Enservio ReStore Payments™ solution covers all types of auto, property, liability and other claim settlements.

As an enhancement to the ReStore Payments platform, the company launched QuickStart, a self-service web portal where carriers and adjusters can go online to easily manage the set-up and provisioning of payments to claimants with minimal IT involvement. The solution significantly reduces the time required to deploy a payments system, streamlining the process for insurers and adjusters to get funds into the hands of claimants and settle quickly.

ContentsExpress, an innovative adjustment and online settlement application, was also introduced in 2013. ContentsExpress allows adjusters to receive, edit, and review contents claims. As an integrated portal, adjusters can collect and review insured inventories, receipts, and photos, adjust contents estimates, and issue contents settlement reports all for the purposes of driving an optimal settlement experience.

In July, the company rolled out EnservioIQ™ consulting services, a consulting practice that partners with insurers to improve the claims process with the goal of delivering a superior claims and settlement experience for policyholders that will help establish long-term loyalty and customer retention. Carriers also benefit by gaining additional visibility, process improvement, financial, and operational efficiencies from their claims processes.

Service on Site to the Rescue:
During the worst storm system to strike the region since 2011, Enservio deployed its Service on Site (SOS) field inventory team to Moore, OK. The team worked closely with carriers and claimants to conduct onsite inventory and valuation services. Enservio rolled in a mobile RV office equipped with resources to help adjusters and insureds expedite their claims processing for quicker settlement. Less than a month later, the SOS team traveled to Black Forest, CO to work with insurers and homeowners affected by the wildfires.

Awards & Recognitions:
Boston analyst firm Aite Group selected Enservio as one of 10 companies that represent “players who are transforming the industry and addressing significant portions of the overall opportunity.” In its published report, Aite stated these innovative companies “will boost customer satisfaction through faster, easier, more accurate claims resolution and improved catastrophe claims response times; improving property loss valuation accuracy and lowering loss adjustment expenses.”

CEO Jon McNeill received an award for “Most Admired CEO” from the Boston Business Journal and in April Enservio received a Pacesetters award in recognition for reporting a revenue growth rate of at least 70 percent since 2009. Most recently, Enservio was named by AM Best as a “Recommended Expert Service Provider.”

Additional company highlights in 2013 included the appointment of Joel Collins as General Counsel, the promotion of Matt Gore to Chief Architect, and the promotion of Kathy Breslin to VP of Human Resources.

About Enservio:
Enservio® works on the biggest challenge in property insurance – what’s inside. We provide a complete suite of software and service solutions to help property insurance carriers price their policies correctly, settle their contents claims quickly and accurately, pay their claims, and help policyholders get their stuff back. Founded in 2004, we are headquartered in Needham, MA, with offices and professional staff across the United States. Enservio is a strategic partner of the National Insurance Crime Bureau (NICB) in their continued fight against insurance fraud. For additional information, please visit the company’s web site http://www.enservio.com or call 888.567.7557. Connect with Enservio via LinkedIn (http://us.linkedin.com/company/enservio), Twitter (https://twitter.com/enservio), and Facebook (https://www.facebook.com/enservio).

Enservio is a registered trademark; ContentsExpress, ReStore Payments, EnservioIQ are trademarks of Enservio, Inc. All other trademarks referenced are the property of their respective holders.

Press & Media Contact:
Victor Cruz, Principal
MediaPR.net, Inc
Essex, MA – USA
+1 (978) 768-6888
vcruz@mediapr.net
http://www.enservio.com

Enservio Partners with Security First Insurance to Streamline the Claim Payment Process for Policyholders

Enservio, Inc., today announced that Security First Insurance, a Florida-based homeowners insurance company, will now offer its policyholders the ReStore Security First Insurance Prepaid MasterCard, a prepaid card loaded with claim settlement funds in the event of losses to personal property.

Needham, MA (USA), November 26th, 2013 — Enservio, Inc., ( http://www.enservio.com ) the nation’s leading provider of software and services to property insurers, today announced that Security First Insurance, a Florida-based homeowners insurance company with nearly 180,000 customers, will now offer its policyholders the ReStore Security First Insurance Prepaid MasterCard, a prepaid card loaded with claim settlement funds in the event of losses to personal property. Claims settlement by prepaid cards give claimants access to their funds up to 3X faster than a traditional paper check.

The Security First Insurance-branded ReStore Card allows policyholders to pay for additional living expenses, such as alternative housing and necessities, when homes are severely damaged and no longer livable. Policyholders can begin using the ReStore Card immediately to make purchases everywhere Debit MasterCard is accepted, transfer funds to their bank account, and withdraw cash from participating MoneyPass ATMs, all with no fee. The card eliminates the need for policyholders to travel to the bank and wait the one- to three-day period for a check to clear.

According to the Insurance Research Council, the severity of homeowners’ insurance claims has increased almost 200 percent in the U.S. over a 15-year period. As the frequency and severity of homeowners’ insurance claims continue to rise, it’s important for Florida homeowner insurance companies to improve the claim process and operate as efficiently as possible—especially after a disaster when tens of thousands of claims can be reported in just a few days.

Key Benefits of the Enservio ReStore Card® Program
In addition to being used at millions of merchants, policyholders have access to Enservio’s ReStore Mall®, a proprietary shopping environment that offers additional savings from major retailers.

Enservio has leveraged the aggregate buying power of claim beneficiaries nationwide to negotiate lower costs from participating retailers. Security First Insurance policyholders can receive discounts as high as 20 percent.

About Security First Insurance Company
As a Florida homeowners insurance company, Security First Insurance provides homeowners, renters, condo unit owners, and dwelling fire insurance to nearly 180,000 customers located throughout Florida. The company is nationally recognized for developing award-winning innovative technology designed to improve the customer experience and streamline catastrophe response. Security First Insurance has been assigned a Financial Stability Rating® (FSR) of A, Exceptional, from Demotech, Inc. and is strongly committed to improving Florida’s homeowners insurance market and supporting initiatives that protect residents and communities of the Sunshine State.

About Enservio®
Enservio works on the biggest challenge in property insurance – what’s inside. We provide a complete suite of software and service solutions to help property insurance carriers price their policies correctly, settle their contents claims quickly and accurately, pay their claims, and help policyholders get their stuff back. Founded in 2004, we are headquartered in Needham, MA, with offices and professional staff across the United States. Enservio is a strategic partner of the National Insurance Crime Bureau (NICB) in their continued fight against insurance fraud. For additional information, please visit the company’s web site www.enservio.com or call 888.567.7557. Connect with Enservio via LinkedIn (http://us.linkedin.com/company/enservio), Twitter (https://twitter.com/enservio), and Facebook (https://www.facebook.com/enservio).

Enservio, ReStore Card and ReStore Mall are registered trademarks of Enservio, Inc. MasterCard is a registered trademark of MasterCard International incorporated. All other trademarks referenced are the property of their respective holders.

Press Contacts:
Toni Harrison, Security First, (386) 506-7348, Tharrison@SecurityFirstFlorida.com
Victor Cruz, Enservio, (978) 768-6888, vcruz@mediapr.net

Press & Media Contact:
Victor Cruz, Principal
MediaPR.net, Inc
Essex, MA – USA
+1 (978) 768-6888
vcruz@mediapr.net
http://www.enservio.com