Tag Archives: Bill Ringle

Business

Bill Ringle Interviews Expert Business Strategist Adrian Ott on My Quest for Best

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Bill Ringle, America’s Business Growth Strategist, talked with Adrian Ott, CEO of Exponential Edge Consulting, on My Quest for the Best about successful business strategy and knowing your customer.

Philadelphia, PA, December 10, 2012 – Business growth strategist Bill Ringle interviewed Adrian Ott, founder and CEO of Exponential Edge Consulting, for My Quest for the Best. In this interview series, Ringle speaks with successful industry experts and outstanding business leaders about their strategies for reaching and influencing significant target audiences, innovative business leadership, breakthrough moments in their career, and the important business and life lessons they’ve gained along the way.

Adrian Ott is the CEO and founder of Exponential Edge Consulting. She was named Silicon Valley Enterprising Woman of the Year 2011 by the National Association of Women Business Owners – Silicon Valley, and called “one of Silicon Valley’s most respected (if not the most respected) strategists” by Consulting Magazine. Ott works with some of the most innovative Fortune 500 and start-up companies in the world to help them gain a market edge in today’s exponential economy. In addition to assisting clients, she writes a popular column at FastCompany.com and Chairs the Strategy & Growth Roundtable for the Harvard Business School Association of Northern California, the largest HBS alumni club in the world. She is also the author of The 24-Hour Customer, a Library Journal “Best Business Book 2010”.

In Ott’s conversation with Bill Ringle on My Quest for the Best, she offered listeners sales and strategy advice from her varied corporate engagements. Their discussion centered around the five triggers that influence to what a customer will give his or her time and attention, information that’s invaluable in any business. Ott also shared tips on how companies of all sizes can capitalize on mistakes or disruptions of service made by their competition, and discussed what led her to write The 24-hour Customer.

“What you’ll learn from listening to this interview with Adrian Ott is a thinking style that allows you to capitalize on the unexpected,” says Ringle. “Adrian’s clear explanations and examples let every leader understand important ways to get deeper insights into what their customers want.”

Bill Ringle, America’s Business Growth Strategist, is founder of the Rapid Rise Business Growth SystemTM, the proven step-by-step system that shows you exactly how to connect and do business with your ideal customers in record time. He works with high performing entrepreneurs and CEOs who want to overcome the five big challenges to business growth so that they can run profitable and rewarding business rather than become stuck and overwhelmed in unfulfilling and draining roles. He has worked on four continents, is the author of four business books, and inspires and educates thousands of business leaders each year through his speaking, coaching, interactive programs, and products.

To listen to Bill Ringle’s interview with Adrian Ott, visit www.MyQuestForTheBest.com/MQ4B-interview-Adrian-Ott. To learn more about Adrian Ott, visit her website, www.ExponentialEdge.com.

Contact:
Meredith Hegg
LearnWell
491 Baltimore Pike, Suite 209
Springfield, PA 19064
610-626-0175
pr@learnwell.com
http://www.billringle.com/expert-interviews-with-bill-ringle/33-experts/344-interview-with-adrian-ott.html

Business

Bill Ringle Interviews Leadership Expert Jackie Freiberg on My Quest for Best

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Bill Ringle, America’s Business Growth Strategist, talked with Jackie Freiberg, bestselling author and award-winning leadership expert, on My Quest for the Best about successful business strategy and leadership.

Philadelphia, PA, December 03, 2012 – Business growth strategist Bill Ringle interviewed Jackie Freiberg, bestselling author and award-winning leadership expert, for My Quest for the Best. In this interview series, Ringle speaks with successful industry experts and outstanding business leaders about their strategies for reaching and influencing significant target audiences, innovative business leadership, breakthrough moments in their career, and the important business and life lessons they’ve gained along the way.

For more than 20 years, Dr. Jackie Freiberg has been helping people build great leadership brands and helping companies become places where the best people can do their best work. She’s on a mission to cure the Dead People Working™ syndrome, and to create a movement of leaders who choose to defy mediocrity, take charge of their success at work, and make a difference in their own little corner of the world. Freiberg was chosen as a “Top 5 Leadership Speaker” by the vote of over 13,000 leaders around the globe, and was named one of the “Top 30 Best Minds on Leadership” by Leadership Excellence Magazine. She is also a bestselling author whose books include Nanovation: How a Little Car Can Teach the World to Think Big and Act Bold; NUTS! The incredible story of Southwest Airlines’ leadership, culture and profitability; and GUTS! The secrets to success from many of the most admired companies in the world. Freiberg has also been an Executiv e Consultant at the Center for Creative Leadership, a Public Speaking Coach to the United States Marine Corps Recruiting Office, and one of only two non-employee members of the Southwest Airlines’ Culture Committee.

In Freiberg’s conversation with Bill Ringle on My Quest for the Best, she offered unique insights and substantive advice drawn from that expertise. Their discussion covered what organizations should do to make strategy part of their culture, how to recognize and avoid “Dead Person Working” syndrome, and what leading companies do to invest in their people. Freiberg also shared her conviction that leadership is really about relationships unfolding and gave tips on how leaders can use feedback as a gift for growth rather than as a destructive tool.

“Jackie Freiberg shares her in-depth knowledge of what really goes on inside companies like Southwest Airlines,” says Ringle. “You’ll find ideas that will make you re-think how your managers and frontline staff relate to customers because many, if not most, companies fail to use customer feedback to improve their internal systems and build stronger relationships. Commercial innovation comes from doing things that haven’t been done before (like injecting humor into the airline safety announcements) and using it to advance your business goals. It takes courage to make some of these changes, and listening to Jackie Freiberg helps you take some of those steps.”

Bill Ringle, America’s Business Growth Strategist, is founder of the Rapid Rise Business Growth SystemTM, the proven step-by-step system that shows you exactly how to connect and do business with your ideal customers in record time. He works with high performing entrepreneurs and CEOs who want to overcome the five big challenges to business growth so that they can run profitable and rewarding business rather than become stuck and overwhelmed in unfulfilling and draining roles. He has worked on four continents, is the author of four business books, and inspires and educates thousands of business leaders each year through his speaking, coaching, interactive programs, and products.

To listen to Bill Ringle’s interview with Jackie Freiberg, visit www.MyQuestForTheBest.com. To learn more about Jackie Freiberg, visit her website, www.freibergs.com

Contact:
Meredith Hegg
LearnWell
491 Baltimore Pike, Suite 209
Springfield, PA 19064
610-626-0175
pr@learnwell.com
http://www.MyQuestfortheBest.com

Business

Bill Ringle Helps Business Owners Achieve More by Overcoming Negative Self-Talk

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AskBillRingle.com’s open conference call for entrepreneurs and business owners on December 6, 2012 will discuss how to stop talking yourself out of being more successful for entrepreneurs and executives.

Philadelphia, PA, November 30, 2012 – Bill Ringle, America’s Business Growth Strategist, will lead December’s AskBillRingle.com forum, “Stop Talking Yourself Out of Being More Successful,” on Thursday, December 6, at 2:00pm ET. Are you or your colleagues being held back from success? This AskBillRingle.com session – a free seminar that you can join by phone – is designed to help you get out of that trap.

Ringle has tested each of the tips and techniques he’ll cover, both in his own business and with his top clients. These ideas are useful for anyone, but are especially important for executives and entrepreneurs who are responsible for businesses, teams, and the success of others. It’s nearly impossible to inspire other people or grow a business to the fullest when you’re holding yourself back every day, sometimes without realizing it.

Awareness of significant habits and patterns allows you to make changes and upgrades; Ringle will help you put that awareness to use during this teleconference. He’ll discuss practical steps to changing self-talk that limits your achievement, three ways to set up your environments to support your success with more ease and less struggle, and much more.

“What many business leaders know deep down is that we can be our own worst enemies. Each of us has bought into certain specific messages about ourselves that we aren’t good enough, smart enough, or deserving enough (among others) to accomplish the goals we set. That’s a key reason why projects don’t get done on time. I’m looking forward to sharing some great ways of turning down the volume on that inner critic so you can have a bigger vision of yourself and accomplish more right away,” says Ringle.

AskBillRingle.com gives business owners and entrepreneurs answers to their most pressing business growth questions. The website and accompanying conference calls focus on a different subject each month, and give business owners unprecedented access to Ringle’s expertise, experience, and advice. January’s topic, “Leading the Charge,” will provide practical tips for creating and using a business theme for growth with your customers and team members.

Bill Ringle, America’s Business Growth Strategist and Founder of the Rapid Rise Business Growth System, works with entrepreneurs and executives who want to overcome the five big challenges to business growth so that they can run profitable and rewarding businesses rather than become stuck and overwhelmed in unfulfilling and draining roles. He has worked on four continents, is the author of four business books, and inspires and educates thousands of business leaders each year through his speaking, coaching, interactive programs, and educational products.

For more information and to participate, visit www.AskBillRingle.com

Contact:
Meredith Hegg
LearnWell
491 Baltimore Pike, Suite 209
Springfield, PA 19064
610-626-0175
pr@learnwell.com
http://www.askbillringle.com

Business

Bill Ringle Interviews Chris Zane on My Quest for Best

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Bill Ringle, America’s Business Growth Strategist, talked with Chris Zane, author, bicycle retailer, and entrepreneur, on My Quest for the Best about business success through responsibility and customer service.

Philadelphia, PA, October 15, 2012 – Business growth strategist Bill Ringle interviewed Chris Zane, author, bicycle retailer, and award-winning entrepreneur, for My Quest for the Best. In this interview series, Ringle speaks with successful industry experts and outstanding business leaders about their strategies for reaching and influencing significant target audiences, innovative business leadership, breakthrough moments in their career, and the important business and life lessons they’ve gained along the way.

Chris Zane is a veteran of the retail bicycle industry who bought his first bike shop at age 16 and built Zane’s Cycles into largest bicycle shop in Connecticut by the age of 30. Today, Zane’s Cycles is one of the largest retail bicycle stores in the nation. He has positioned himself at the forefront of the industry by continuously setting standards in customer loyalty and creative marketing. Chris is a sought-after speaker and the author of Reinventing the Wheel: The Science of Creating Lifetime Customers. His cutting-edge marketing techniques have been used as case studies in more than a dozen college textbooks worldwide. Since 1985, Chris has been accumulating awards and accolades such as the Better Business Bureau’s “Award of Recognition for Customer Service and Outstanding Business Practices,” Fast Company magazine’s “Customer First Award,” and North American Bicyclist magazine’s “North America’s Best Bicy cle Retailer” Award.

Zane’s conversation with Bill Ringle on My Quest for the Best offered a window into that award-winning business philosophy. Zane discussed the impact that taking full responsibility has on the culture of Zane’s Cycles, including why free lifetime service is included with every bicycle they sell. He also shared some of the factors his company uses to successfully differentiate from competitors, how the “magic number” helps his team members remember to treat customers with great care and respect, and how adopting his commitment to being in the customer service business – not the bike business – can benefit your company, too.

“Chris has achieved uncommon success as an entrepreneur during one of the toughest economic periods in history through his commitment to create great experiences for his customers, his method of empowering his staff to make significant decisions that reflect the values of his company, and his insights into effective marketing and management,” notes Bill Ringle. “Once you understand how Chris thinks about the drivers in his business and industry, you can combine that thinking with your own ideas in order to steer your business into the fast lane for greater customer loyalty and higher profits.”

Bill Ringle, America’s Business Growth Strategist, is founder of the Rapid Rise Business Growth SystemTM, the proven step-by-step system that shows you exactly how to connect and do business with your ideal customers in record time. He works with high performing entrepreneurs and CEOs who want to overcome the five big challenges to business growth so that they can run profitable and rewarding business rather than become stuck and overwhelmed in unfulfilling and draining roles. He has worked on four continents, is the author of four business books, and inspires and educates thousands of business leaders each year through his speaking, coaching, interactive programs, and products.

To listen to Bill Ringle’s interview with Chris Zane, visit www.BillRingle.com/MQ4B-interview-Chris-Zane . To learn more about Chris Zane, visit his website, www.reinventingthewheelbook.com .

Contact:
Meredith Hegg
My Quest for the Best
491 Baltimore Pike, Suite 209
Springfield, PA 19064
610-626-0175
pr@learnwell.com
http://www.BillRingle.com/MQ4B-interview-Chris-Zane

Business

Bill Ringle Interviews Shark Tank’s Barbara Corcoran on My Quest for Best

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Bill Ringle, America’s Business Growth Strategist, talked with Barbara Corcoran, real estate mogul and author of Shark Tales, about entrepreneurship for the interview show My Quest for the Best.

Philadelphia, PA, Septemeber 06, 2012 – Business growth strategist Bill Ringle interviewed Barbara Corcoran, real estate mogul and bestselling author, for My Quest for the Best. In this interview series, Ringle speaks with successful industry experts and outstanding business leaders about their strategies for reaching and influencing significant target audiences, innovative business leadership, breakthrough moments in their career, and the important business and life lessons they’ve gained along the way.

Barbara Corcoran is the Founder of The Corcoran Group and the real estate contributor for NBC’s TODAY Show, where she comments weekly on trends in the real estate market. She’s also a star on ABC’s reality hit Shark Tank, on which she buys young businesses and shepherds them to success. Corcoran is a motivational speaker, as well as the author of several books, including If You Don’t Have Big Breasts, Put Ribbons on Your Pigtails, an entertaining business book that has become a national bestseller, and Nextville, Amazing Places to Live Your Life. Her latest book, Shark Tales, hit the #1 business book ranking on Amazon.

Corcoran’s conversation with Bill Ringle on My Quest for the Best provided a unique perspective on entrepreneurship. She discusses what skills and personality traits angel investors look for in entrepreneurs, what female entrepreneurs need more of in order to stand out and be successful, and the one characteristic that has no substitute in business (or in life). She also talked about the role of luck in business and what people must do to capitalize on that luck.

“In our interview, Barbara shares both the difficult struggles she faced to build her business in the cutthroat Manhattan real estate market as well as behind-the-scenes stories and observations about entrepreneurs seeking to build their businesses today,” explains Bill Ringle. “Listening to Barbara tell her story is inspiring and instructive.”

Bill Ringle, America’s Business Growth Strategist, is founder of the Rapid Rise Business Growth SystemTM, the proven step-by-step system that shows you exactly how to connect and do business with your ideal customers in record time. He works with high performing entrepreneurs and CEOs who want to overcome the five big challenges to business growth so that they can run profitable and rewarding business rather than become stuck and overwhelmed in unfulfilling and draining roles. He has worked on four continents, is the author of four business books, and inspires and educates thousands of business leaders each year through his speaking, coaching, interactive programs, and products.

To listen to Bill Ringle’s interview with Barbara Corcoran, visit www.BillRingle.com/MQ4B-interview-Barbara-Corcoran. To learn more about Barbara Corcoran, visit her website, www.BarbaraCorcoran.com.

Contact:
Meredith Hegg
My Quest for the Best
491 Baltimore Pike, Suite 209
Springfield, PA 19064
610-626-0175
pr@learnwell.com
http://www.billringle.com/MQ4B-interview-Barbara-Corcoran

Business

Bill Ringle Interviews Jump Associates CEO Dev Patnaik on My Quest for Best

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Bill Ringle, America’s Business Growth Strategist, talked with Dev Patnaik, author of Wired to Care and CEO of Jump Associates, for the interview show My Quest for the Best about strategy, innovation, and the learner’s mindset.

Philadelphia, PA, August 03, 2012 – Business growth strategist Bill Ringle interviewed Dev Patnaik, author of Wired to Care and CEO of Jump Associates, for My Quest for the Best. In this interview series, Ringle speaks with successful industry experts and outstanding business leaders about their strategies for reaching and influencing significant target audiences, innovative business leadership, breakthrough moments in their career, and the important business and life lessons they’ve gained along the way.

Patnaik is the CEO and Managing Associate of Jump Associates, a hybrid strategy firm that’s built to tackle the kinds of persistent, highly ambiguous questions that keep great leaders up at night. He is a trusted advisor to senior executives at some of world’s most admired companies, including General Electric, Procter & Gamble, Target, and Hewlett-Packard.

When he’s not at Jump, Patnaik serves as an adjunct professor at Stanford University, where he teaches innovation methods to design and business school students. He is the author of Wired to Care, a critically acclaimed book about the connection between empathy and business growth. His articles on innovation and strategy appear in leading publications, and he is a frequent speaker at marketing, design and innovation forums.

Patnaik’s My Quest for the Best interview was an insightful discussion of strategy, innovation, and the critical importance of a learner’s mindset. He talked about what good customer service looks like, and why Target refers to its customers as “guests.” Patnaik also shared the story of how his first job unlocked new ways of thinking about design that have served him will throughout his career.

“After a short conversation with Dev, I recognized his keen enthusiasm for solving complex business problems. Dev and his team act as trusted guides through tricky territories for large companies and he brings to that role years of dedicated field work and methods refinement that help uncover insights and hidden patterns,” says Bill Ringle. “Please encourage your team to listen in to this interview so you can discuss whether your approach to problem solving has stalled because it lacks the hybrid elements that Dev and his team at Jump Associates espouse.”

Bill Ringle, America’s Business Growth Strategist, is founder of the Rapid Rise Business Growth SystemTM, the proven step-by-step system that shows you exactly how to connect and do business with your ideal customers in record time. He works with high performing entrepreneurs and CEOs who want to overcome the five big challenges to business growth so that they can run profitable and rewarding business rather than become stuck and overwhelmed in unfulfilling and draining roles. He has worked on four continents, is the author of four business books, and inspires and educates thousands of business leaders each year through his speaking, coaching, interactive programs, and products.

To listen to Bill Ringle’s interview with Dev Patnaik, visit www.BillRingle.com/MQ4B-interview-Dev-Patnaik. To learn more about Dev Patnaik, visit his website, www.JumpAssociates.com

Contact:
Meredith Hegg
LearnWell
491 Baltimore Pike, Suite 209
Springfield, PA 19064
610-626-0175
pr@learnwell.com
http://www.billringle.com/MQ4B-interview-Dev-Patnaik

Business

Bill Ringle Leading Summer Tour on How High Performers Lead Businesses

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Bill Ringle, America’s Business Growth Strategist, is offering a seminar called How High Performers Lead Their Businesses in Boston, Princeton, and Washington D.C. in July and August, 2012.

Philadelphia, PA, July 07, 2012 – Bill Ringle, America’s Business Growth Strategist and Founder of the Rapid Rise Academy, is traveling on a 2012 Summer Tour to offer seminars on How High Performers Lead Their Businesses. Ringle will lead this program in Boston, MA on July 17, 2012; in Princeton, NJ on July 26, 2012; and in Washington D.C./Baltimore, MD on August 2, 2012.

How High Performers Lead Their Businesses sprung from Ringle’s awareness that in this tough economy, the ways of finding new business and new opportunities have changed, and it has confused many leaders. Standing off to the sidelines is no way to win the game, and in fact is perhaps the riskiest thing a leader can do if they want to see their business thrive and prosper going forward.

“What I’ve seen in working with top entrepreneurs and executives is that the companies that have been growing in the last few years are thinking about business and doing things differently from those that have not been growing,” says Ringle. “What I call the “high performers” are innovating in their marketing, being bolder with their offers, and encouraging their team members like never before. It’s these key principles and practices that really move the needle for businesses and what I want to share with you.”

At each tour stop, Bill will create a lively environment for learning with other top business owners and leaders. He will teach some of his best ideas and practices that he has shared with members of his top coaching and mentoring programs, demonstrate how to overcome some of the big obstacles to consistent high performance in business, and leave time for networking during the event.

For more information on the tour, and to sign up for early notification of event details, visit http://www.askbillringle.com/summer-tour.

Contact:
Meredith Hegg
LearnWell
491 Baltimore Pike, Suite 209
Springfield, PA 19064
610-626-0175
pr@learnwell.com
http://www.askbillringle.com/summer-tour

Business

Bill Ringle Leads AskBillRingle.com Forum on Improving Team Productivity

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AskBillRingle.com’s open conference call for entrepreneurs and business owners on July 5, 2012 will discuss proven techniques and tips for improving business team member productivity.

Philadelphia, PA, July 07, 2012 – Bill Ringle, America’s Business Growth Strategist, will lead July’s AskBillRingle.com forum, “Improving Team Member Productivity,” on Thursday, July 5, at 4:00pm ET. A great team maximizes the skills and productivity of each member. Does yours? This AskBillRingle.com session is designed to help you tap into the power of your team by improving team member productivity.

Ringle will discuss the five big barriers to getting the results you want, where you need to “come from” to allow members of your team to give their best, and how to avoid the “That’s not what you told me to do” complaint. He’ll also share all-important ways to recognize that you are being a team leader, not a (micro)manager.

“Expanding a business beyond the start up stage to the growth stage and beyond requires that you develop systems and delegate responsibility throughout your organization. Unfortunately, this is one of the hardest things for many business owners to do.”

AskBillRingle.com gives business owners and entrepreneurs answers to their most pressing business growth questions. The website and accompanying conference calls focus on a different subject each month, and give business owners unprecedented access to Ringle’s expertise, experience, and advice. August’s topic, “Secrets to Getting More Repeat Business,” will provide unique tips and discuss common mistakes in that area.

Bill Ringle, America’s Business Growth Strategist and Founder of the Rapid Rise Business Growth System, works with entrepreneurs and executives who want to overcome the five big challenges to business growth so that they can run profitable and rewarding businesses rather than become stuck and overwhelmed in unfulfilling and draining roles. He has worked on four continents, is the author of four business books, and inspires and educates thousands of business leaders each year through his speaking, coaching, interactive programs, and educational products.

For more information and to participate, visit http://AskBillRingle.com.

Contact:
Meredith Hegg
LearnWell
491 Baltimore Pike, Suite 209
Springfield, PA 19064
610-626-0175
pr@learnwell.com
http://AskBillRingle.com

Business

Bill Ringle Interviews Work-Life Balance Expert Jeff Davidson on My Quest for Best

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Bill Ringle, America’s Business Growth Strategist, talked with Jeff Davidson, Founder of Breathing Space Institute, for the interview show My Quest for the Best about embracing breathing space for better work-life balance and maximum productivity.

Philadelphia, PA, July 06, 2012 – Business growth strategist Bill Ringle interviewed Jeff Davidson, The Work-Life Balance Expert and Founder of the Breathing Space Institute, for My Quest for the Best. In this interview series, Ringle speaks with successful industry experts and outstanding business leaders about their strategies for reaching and influencing significant target audiences, innovative business leadership, breakthrough moments in their career, and the important business and life lessons they’ve gained along the way.

Davidson is a preeminent authority on time management who believes that career professionals in all industries have a responsibility to achieve their own sense of work-life balance. He has written 59 mainstream books, including Breathing Space and Simpler Living. Cited by Sharing Ideas Magazine as a “Consummate Speaker,” Jeff has made over 800 presentations since 1985 to clients such as IBM and the World Bank. He has also been widely quoted in the Washington Post, Los Angeles Times, and other media, and has created 24 iPhone Apps to support professionals’ quest for breathing space.

In his My Quest for the Best interview, Davidson offered insights into the ways our culture steals our breathing space, and what we can do about it individually. He shared a simple cure for a scattered workday, as well as tips on how to get others to support you in your work and tips for managing your energy as you organize your life for better balance. Davidson and Ringle also discussed the hidden psychological driver that makes people reluctant to “unplug,” and the related productivity and health costs.

“Jeff helps individuals, teams, and organizations find important productivity shortcuts and systems,” says Bill Ringle. “He calls this ‘breathing space’ to encompass not just the work gains offered but also the time to think and reflect. It’s clear that breathing space is a critical precursor to making better decisions as a leader.”

Bill Ringle, America’s Business Growth Strategist, is founder of the Rapid Rise Business Growth SystemTM, the proven step-by-step system that shows you exactly how to connect and do business with your ideal customers in record time. He works with high performing entrepreneurs and CEOs who want to overcome the five big challenges to business growth so that they can run profitable and rewarding business rather than become stuck and overwhelmed in unfulfilling and draining roles. He has worked on four continents, is the author of four business books, and inspires and educates thousands of business leaders each year through his speaking, coaching, interactive programs, and products.

To listen to Bill Ringle’s interview with Jeff Davidson, visit www.BillRingle.com/MQ4B-interview-Jeff-Davidson. To learn more about Jeff Davidson, visit his website, www.BreathingSpace.com.

Contact:
Meredith Hegg
LearnWell
491 Baltimore Pike, Suite 209
Springfield, PA 19064
610-626-0175
pr@learnwell.com
http://www.BillRingle.com/MQ4B-interview-Jeff-Davidson

Business

Bill Ringle Interviews Multicultural Sales Guru Michael Soon Lee on My Quest for Best

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Bill Ringle, America’s Business Growth Strategist, talked with Michael Soon Lee, President of EthnoConnect, for the interview show My Quest for the Best about embracing the multicultural market and building long-lasting relationships with customers.

Philadelphia, PA, June 07, 2012 – Business growth strategist Bill Ringle interviewed Michael Soon Lee, President of EthnoConnect and author of Black Belt Negotiating, for My Quest for the Best. In this interview series, Ringle speaks with successful industry experts and outstanding business leaders about their strategies for reaching and influencing significant target audiences, innovative business leadership, breakthrough moments in their career, and the important business and life lessons they’ve gained along the way.

Lee, an expert on selling to multicultural customers, is the first Asian American in the history of the National Speakers Association to earn the Certified Speaking Professional designation, and has spoken around the world for over 14 years on the subject of selling to multicultural customers. He was recently named a 2012 Top 5 Speaker by Speakers Platform in the Communication and Diversity category. He is also the author of five books on selling to multicultural customers, including Cross-Cultural Selling for Dummies and Black Belt Negotiating.

In his My Quest for the Best interview, Lee shared practical tips to avoid insulting prospective customers through behaviors many American business people do automatically and unintentionally. He also discussed the secret to listening to your customers to meet their real needs, not what you assume they want or need; what to do instead of ignoring someone’s culture to build a genuine relationship; and some key cultural differences that can be used to your advantage in negotiating.

“Michael describes multicultural issues in a way that has wide appeal because he is not only a skilled communicator, but also a caring individual with a wealth of knowledge in this area. I’ve heard him explain issues that would keep HR directors wide awake at night – like job discrimination and sexual harassment – in such a way that the tone of the conversation becomes calmer and the hairs on the back of people’s necks relax. I have a ton of respect for Michael and his work, and it brings me great pleasure to share this interview,” says Bill Ringle.

Bill Ringle, America’s Business Growth Strategist, is Founder of the Rapid Rise Business Growth SystemTM, the proven step-by-step system that shows you exactly how to connect and do business with your ideal customers in record time. He works with high performing entrepreneurs and CEOs who want to overcome the five big challenges to business growth so that they can run profitable and rewarding business rather than become stuck and overwhelmed in unfulfilling and draining roles. He has worked on four continents, is the author of four business books, and inspires and educates thousands of business leaders each year through his speaking, coaching, interactive programs, and products.

To listen to Bill Ringle’s interview with Michael Soon Lee, visit www.BillRingle.com/MQ4B-interview-Michael-Soon-Lee. To learn more about Michael Soon Lee, visit his website, http://www.EthnoConnect.com

Contact:
Meredith Hegg
LearnWell
491 Baltimore Ave, Suite 209
Springfield, PA 19064
610-626-0175
pr@learnwell.com
http://www.myquestforthebest.com